Andrea Peers

Terms and Conditions for AndreaPeers.com

1. Introduction

These Terms and Conditions govern the use of services provided by Andrea Peers (“Coach”, “we”, “our”) via the website www.andreapeers.com (“Website”). By engaging in services as an individual or business, you agree to these terms. These apply to all coaching programs, workshops, digital products, and consulting services unless otherwise agreed in writing.

2. Coaching and Consultation Services

    • Coaching is a collaborative, forward-focused process and is not therapy, counselling, or a medical service.

    • The Coach will refer clients to appropriate professionals if clinical support is needed.

    • Services may include 1:1 coaching, group programs, workshops, and workplace wellbeing services.

3. Eligibility

    • Clients must be 18 years or older to access individual coaching services.

    • Businesses must ensure that any employee or participant they engage for coaching or workshops has given informed consent to participate.

4. Payment Terms

    • All fees must be paid in full prior to the commencement of services unless otherwise agreed.

    • Payment details and invoices are issued via secure channels.

    • For ongoing services (e.g., coaching packages), payment schedules may be agreed in writing.

For Individuals: Payment is via bank transfer, with details provided upon booking.

For Businesses: Invoicing is available. Payment is due within 14 days of invoice date unless otherwise agreed.

5. Cancellations and Rescheduling

Individuals:

    • Cancellations or changes must be made at least 24 hours in advance.

    • Sessions cancelled with less than 24 hours’ notice will be charged in full.

Businesses:

    • Workshops cancelled with less than 7 days’ notice will incur a 50% cancellation fee.

    • Changes to delivery dates must be made in writing and agreed upon at least 5 business days before the event.

6. Confidentiality

    • All coaching conversations are confidential unless disclosure is required by law or where there is concern about harm to self or others.

    • Client contact details are stored securely and not shared with third parties without consent.

7. Data Protection

    • We are committed to complying with the UK GDPR.

    • Clients must give written permission for any data to be held or used for service delivery.

    • You may request deletion or access to your data at any time.

8. Responsibilities

Client:

    • Engage fully in the process and take responsibility for personal and professional growth.

    • Attend scheduled sessions punctually and complete agreed-upon actions.

Coach:

    • Be prepared, present, and professional in all sessions.

    • Provide a supportive and challenging space for development.

    • Store all records confidentially and securely.

9. Intellectual Property

All content, including coaching tools, workbooks, digital resources, and website material, remains the intellectual property of Andrea Peers. It may not be reproduced, distributed, or resold without written consent.

10. Liability

    • The Coach is not responsible for any decisions made or actions taken by the Client as a result of the coaching process.

    • The Client agrees to indemnify the Coach against any legal claims arising from engagement in services.

11. Termination

    • Either party may terminate the coaching relationship with written notice.

    • Refunds will be issued for any unused prepaid sessions, provided notice is given.

    • The Coach reserves the right to terminate services if the Client fails to meet responsibilities or violates these terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

Contact

For questions or concerns regarding these Terms and Conditions, contact:

Andrea Peers
Email: info@andreapeers.com
Website: www.andreapeers.com